LashOffice is committed to protecting the privacy of its customers and we take data protection matters seriously. Our store is completely protected with 256-bit EV SSL protection, which means that outsiders cannot monitor the data transfer. We also want to enable customers to access their own data and verify the right to be forgotten.
The customer must accept the terms of this privacy statement in order to use LashOffice’s services.
LashOffice stores and stores three types of information:
– provided by the users themselves
– noticeable from the use of the store
– information that can be derived with the help of analytics.
LashOffice does not sell, forward or otherwise pass on information provided by customers.
We use data:
For customer management and maintenance of product warranty information
To provide an easy-to-use and secure service
To provide a good customer experience
To improve product recommendations and marketing
For the development of e-commerce and customer service
To reduce customer returns
We may change this privacy statement from time to time by posting a new version online. That’s why we recommend that you familiarize yourself with our privacy statement regularly.
The register keeper is:
KauneusKonttori / LashOffice
Mallaskatu 18 A 4
Reg nr: 284-7356-3
If necessary, you can ask our customer service for more information about data protection and the processing of personal data
What information does LashOffice collect and store?
User-provided or personally identifiable information
Identifying information such as name
Contact information, such as address, phone number and email address
Payment information, such as invoicing information and payment method information
Marketing communication permissions
Wish list products
Information observed about the use of the services
Delivery information, such as delivery address and selected payment method
Purchase history, such as previous orders, ordered products and returns
Online shopping session transaction information, such as shopping bag additions
General identification information of the terminal
Browsing and usage data of the online store
Data derived through analytics
Product recommendations inferred from purchase and browsing data
Interests derived from purchase data
The main source of information is the customer himself.
We may receive more information from our partners, for example from a credit service provider if the selected payment method requires this.
What is my personal data used for?
Personal data is used:
To maintain the customer
For delivery, processing, accounting and archiving of orders
For handling product warranty information
To develop the internal functions of the beauty online store
For statistical purposes
To produce more personalized targeted content and marketing
To prevent abuses
To provide better customer service
The information is processed based on the customer relationship between the customer and Kauneudenverkkokauppa, the use of the site or the customer’s express separate consent.
How is my data stored?
All personal data is protected against unauthorized access and accidental or illegal disclosure, destruction, alteration, transfer or other illegal processing.
LashOffice stores customer data in Finland. The data centers and the technical aspects of the trade systems and the information security of the processes are at a very high level. The servers are protected against data breaches and denial of service attacks.
When processing personal data and planning the processing, we follow good data protection practices, e.g. anonymization, pseudonymization, consolidation and minimization of information, if possible. In the processing of personal data, the requirements of the EU-wide GDPR data protection regulation, which will be followed from May 2018, have been taken into account.
All access to personal data is monitored in accordance with good practices.
Who can process my data?
Only LashOffice’s own employees have access to customer data, and our staff is trained to use data ethically and safely.
We use trusted contractual partners, in which case information can be transferred to a third party. The agreements with all partners take into account the requirements set by the EU’s GDPR data protection regulation and other legislation.
Company responsible for data management:
KauneusKonttori / LashOffice
Mallaskatu 18 A 4
20760 Bishop’s cross
How long will my data be kept?
We only keep your personal data for the time necessary to fulfill the purposes described in this statement. In addition, some information can be kept longer to the extent that it is necessary to fulfill the obligations set by law, such as accounting and consumer trade responsibilities, and to demonstrate their proper implementation.
At the customer’s request, personal information about him can be deleted or anonymized from LashOffice’s systems and the information will no longer be used for the purposes listed in the description.
For some information, legislation imposes obligations on the longer-term storage of information, e.g. for the following purposes:
The Accounting Act defines longer retention periods for information, regardless of whether the material contains personal data or not
System log data is collected and stored as required by law, so that we can offer legal and safe online shopping to our customers
Taking sufficient backups of the shop’s databases and systems in order to secure data, correct error situations and ensure data security and continuity
Do I have rights?
As a customer, you have the right to:
Get access to personal data about you, including the right to receive a copy of the data about you
Requests the deletion or correction of personal data about you
Under certain conditions, request restriction of processing or object to the processing of personal data
If the processing is based on a separate consent, you have the right to withdraw your consent at any time. Please note that this does not affect the legality of the processing carried out before the withdrawal of consent.
You can make a request to exercise your rights by contacting our customer service. The request must be sufficiently specific so that our customer service can verify your identity. If in any case we are unable to implement your request in any part, such as deleting all information that we have a legal obligation to keep (for example, credit information) or the right, we will notify you.
If you notice that the processing has flaws or is illegal, you have the right to file a complaint with the data protection authority.
How can I get the information stored about me?
You can request the information stored in the systems for yourself by contacting our customer service:
How can I influence the use of my data or be forgotten?
LashOffice is committed to offering its customers opportunities to influence the collection and use of their data.
You can decide for yourself about marketing targeted at you, value-added services and whether or not to receive various marketing messages. You can find the options on the account management page. We are constantly developing our service, so functions can be added, changed or removed.
The customer can also terminate their customer account at any time and ask LashOffice to delete their own data by contacting our customer service.
Note! In some cases, not all information can be deleted and legislation may require us to retain some of the information related to the customer.
Will my personal data end up with third parties?
We hand over some necessary information to third parties to guarantee delivery (for example Posti or Matkahuolto). Your information is also forwarded to the credit granting agency in connection with the credit decision.
We use PayPal to facilitate some payment methods. PayPal collects the IP address, payment method and payment date in connection with the payment transaction.
If necessary, we also release information at the request of the authorities, we always also inform the customer about information requests, if it is allowed within the framework of the law.
Cookies and other tracking LashOffice
We also use other technologies, such as pixel identifiers (e.g. Google Analytics) and trackers. With the help of these, we can analyze and develop the operation of our online store and target advertising content. The number of ads on Facebook, for example, is constant, so this does not increase the number of ads you see.
The information used for the analysis is anonymized whenever possible. Otherwise, we treat the information as personal to the extent that the identifier contains customer-targeting information, such as an IP address. Identifiers that are connected to the customer in some way are also treated as personal information.
Due to the development of services and changes in legislation, we reserve the right to change the data protection statement. Significant changes to the privacy statement will be notified to registered customers when the terms are updated.